onc-atcb 2011/2012 certified SureScripts


Software & Technical Support
Techsoft is committed to make MDRhythm practice management and medical billing software the most effective and productive system for your office. We have taken all measures to ensure that you and your staff become familiar with the software quickly and never experience a major problem with bugs, crashes...etc.



One of the primary considerations when selecting a practice management or EMR system should be the quality of technical support. Calls to Techsoft toll-free telephone support lines are efficiently routed to the appropriate Software or Hardware Specialist for expert assistance. The Customer service support calls are tracked to monitor the nature of the call and the time of response with the resolution. Techsoft’s remote diagnostics enables prompt identification of any problem and resolution for the client.

A quick guide to product support from Techsoft:
   
You are requested to make a note of any error message that pertains to your question or problem.
You may seek the answers or solution in the product manual that is provided to you.
Visit the website specially the What’s new section and FAQ’s.
If the problem is still not resolved, then simulate the problem. You make take screen shots of the problem situations or error messages and also take down notes of the steps that caused the error.
Call or email technical support, with your contact and practice details.

For Technical Issues with your Techsoft Product, get one-to-one Support by Phone and Email. Please make sure to include your license number.


Phone :
1-(856)-642-7500, option 3
Fax   :1-856-334-8963

EMail   
mdrsupport@medstech.com

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